• Returns & Refunds

    PLEASE NOTE: Due to unprecedented circumstances we are extending our Returns Policy to 30 Days. 
    Returns

     

     TEENZSHOP CARES ABOUT OUR PLANET! WE ARE SHIFTING TO 100% ORGANIC COTTON, USING SUSTAINABLE OVERSTOCK FABRICS, RECYCLABLE POLYBAGS AND CONTINUES TO SEARCH HOW TO IMPROVE.

    PLEASE THINK CAREFULLY WHEN BUYING, READ OUR DESCRIPTIONS AND SIZING GUIDELINES SO TO AVOID UNNECESSARY RETURNS

     

    If you simply change your mind about the item you have bought from us online, you can return it to us for a refund  or exchange (the initial delivery charges are non-refundable) within 14 days from the date of dispatch.

    Simply follow the below steps:

    1. Download and print the Return/Exchange Form. You can find it here
    2. Follow the provided instructions on the form

    PLEASE NOTE: The return address label on the form is NOT a pre-paid return label. You need to cover the return postage. We recommend you use tracked service, as the parcel is your responsibility until it reaches us.

    BEFORE you return an item,

    Please make sure that:

    1) The item you want to return is in its original packaging with all tags and labels attached;

    2) The item is not worn, damaged while trying it on or have marks from make-up or any other and has no smells from perfumes, body sprays, deodorants, body or other odours.

    If you have troubles with your return, just get your order number ready and simply contact us here.

    EXCHANGES
    FREE SIZE EXCHANGES ON ORDERS OVER $50 ONLY
    Please note that we can only exchange items from the same style but in a different size or colour, provided they are with the same price.
    All you need to do is :
    • Download our  USA Return Form here.
    • Tick the EXCHANGE  box and fill in the size/colour of the exchanged item required. 
    • Please note Free Size Exchanges only for Order over $50.
    • For orders under $50 we charge flat pick & pack fee $$7.99
    * If you want an exchange for a different style, you need to return the unwanted item and place a new order for the desired item.

     

    HOW LONG DOES IT TAKE TO GET MY MONEY BACK?

    We aim to provide fast service for processing returns. Once we receive physically your item back in our warehouse, it will be sent for Quality Check. Once approved, we will proceed with a refund or exchange as per your request stated in your return enquiry. The whole process will not take more than 14 days from the date we have received your return back.