Terms of Service

 


USA

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OUR TERMS

 

  1. These terms

What these terms cover. These are the terms and conditions on which we supply products to you.

Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

  1. Information about us and how to contact us

Who we are. We are The Laylo LLC DBA Teenzshop USA a company registered in California. Our registered office is at 333 Sth Beverly Drive #208 , Beverly Hills , CA 90212  . 

How to contact us. You can contact us by telephoning our customer service team at  or by writing to us at customercare@teenzshop.com or at postal address: 333 Sth Beverly Drive #208, Beverly Hills , CA 90212

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

  1. Our contract with you

How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

  1. Our products

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

  1. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).

  1. Our rights to make changes

Minor changes to the products or terms. We may change the product or these terms:

  • to reflect changes in relevant laws and regulatory requirements; and
  • to implement minor adjustments and improvements. These changes will not affect your use of the product.
  1. Providing the products

Delivery costs. The costs of delivery will be as displayed to you on our website.

When we will provide the products. During the order process we will let you know when we will provide the products to you, but in any event will provide them within 30 days after the day on which we accept your order.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Collection by you. We only deliver products by post, and collection in person is not allowed.

If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

If you do not re-arrange delivery., If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection from a delivery depot we may end the contract and clause 10 will apply.

Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:

  • we have refused to deliver the goods;
  • delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
  • you told us before we accepted your order that delivery within the delivery deadline was essential.

Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at customercare@teenzshop.com for a return label or to arrange collection.

When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.

When you own goods. You own a product which is goods once we have received payment in full.

What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, name, address, postcode. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

  • deal with technical problems or make minor technical changes;
  • update the product to reflect changes in relevant laws and regulatory requirements;
  • make changes to the product as requested by you or notified by us to you (see clause 6).
  1. Your rights to end the contract

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
  • If you want to end the contract because of something we have done or have told you we are going to do, see ‘Ending the contract because of something we have done or are going to do’ below;
  • If you have just changed your mind about the product, see ‘Exercising your right to change your mind’ below. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
  • In all other cases (if we are not at fault and there is no right to change your mind), see further in this clause 8.

Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

  • we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6);
  • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  • there is a risk that supply of the products may be significantly delayed because of events outside our control;
  • you have a legal right to end the contract because of something we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

Our goodwill guarantee. Please note, these terms reflect the goodwill guarantee offered by Teenzshop to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 11)

When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

  • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • any products which become mixed inseparably with other items after their delivery.

How long do I have to change my mind? You have 28 days after the day you (or someone you nominate) receives the goods.

Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods such as clothes is completed when the product is delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us here to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided.

  1. How to end the contract with us (including if you have changed your mind)

Tell us you want to end the contract. To end the contract with us, please let us know by calling customer services on +14242799900 or email us at customercare@teenzshop.co.uk. Please provide your name, home address, details of the order (including the order number) and, where available, your phone number and email address.

Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must return the goods by posting them back to us at the address provided on delivery. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. Goods must be returned in the condition we sent them to you. Click here to see our returns policy and details.

When we will pay the costs of return. We will pay the costs of return:

  • if the products are faulty or misdescribed;
  • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
  • if you are exercising your right to change your mind.

In all other circumstances you must pay the costs of return.

What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.

How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

  • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see the rest of this clause 9.

 

  1. Our rights to end the contract

We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

  • you do not make any payment to us when it is due;
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
  • you do not, within a reasonable time, allow us to deliver the products to

You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

  1. If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the product, please contact us as soon as possible. You can telephone our customer service team at +14242799900 or write to us at customercare@teenzshop.co.uk or at postal address: 1333 S. Beverly Drive #208, Beverly Hills, CA 90210, USA

Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights. 

 

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example clothes, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  1. a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
  2. b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
  3. c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. Note that this will depend on the type of goods purchased. See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

 

Your obligation to return rejected products. If you wish to exercise your legal rights to reject products due to the product being faulty you must post them back to us in the condition in which the product was received and with all tags and labels still attached. We will pay the costs of postage. Please call customer services on +14242799900 or email us at customercare@teenzshop.co.uk for a return label or to arrange collection.

  1. Price and payment

Where to find the price for the product. The price of the product (which includes VAT where applicable) will be the price indicated on the order pages when you placed your order, including any deductions from promotional codes. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see ‘What happens if we got the price wrong’ below for what happens if we discover an error in the price of the product you order.

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

When you must pay and how you must pay. We accept payment with Visa, Mastercard, Teenzshop Gift Cards and other methods as communicated to you when you complete your order. You must pay for the products before we dispatch them. We will not charge your card until we dispatch the products to you.

What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

  1. Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  1. How we may use your personal information

How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.

  1. Other important terms

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract and we will refund you any payments you have made in advance for products not provided.

You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee at clause 8 to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item.

Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in the clause above in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

UK

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OUR TERMS

  1. These terms

What these terms cover. These are the terms and conditions on which we supply products to you.

Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

  1. Information about us and how to contact us

Who we are. We are Teenzshop Ltd a company registered in England and Wales. Our company registration number is 10909929 and our registered office is at Aston House, Cornwall Avenue, London, United Kingdom, N3 1LF. Our registered VAT number is 277154582.

How to contact us. You can contact us by telephoning our customer service team at +44 (0)20 7409 0844 or by writing to us at customercare@teenzshop.co.uk or at postal address: 1st Floor, 105 Piccadilly, London, W1J 7NJ, UK.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

  1. Our contract with you

How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

  1. Our products

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

  1. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).

  1. Our rights to make changes

Minor changes to the products or terms. We may change the product or these terms:

  • to reflect changes in relevant laws and regulatory requirements; and
  • to implement minor adjustments and improvements. These changes will not affect your use of the product.
  1. Providing the products

Delivery costs. The costs of delivery will be as displayed to you on our website.

When we will provide the products. During the order process we will let you know when we will provide the products to you, but in any event will provide them within 30 days after the day on which we accept your order.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Collection by you. We only deliver products by post, and collection in person is not allowed.

If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

If you do not re-arrange delivery., If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection from a delivery depot we may end the contract and clause 10 will apply.

Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:

  • we have refused to deliver the goods;
  • delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
  • you told us before we accepted your order that delivery within the delivery deadline was essential.

Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on +44 (0)20 7409 0844 or email us at customercare@teenzshop.co.uk for a return label or to arrange collection.

When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.

When you own goods. You own a product which is goods once we have received payment in full.

What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, name, address, postcode. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

  • deal with technical problems or make minor technical changes;
  • update the product to reflect changes in relevant laws and regulatory requirements;
  • make changes to the product as requested by you or notified by us to you (see clause 6).
  1. Your rights to end the contract

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
  • If you want to end the contract because of something we have done or have told you we are going to do, see ‘Ending the contract because of something we have done or are going to do’ below;
  • If you have just changed your mind about the product, see ‘Exercising your right to change your mind’ below. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
  • In all other cases (if we are not at fault and there is no right to change your mind), see further in this clause 8.

Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

  • we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6);
  • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  • there is a risk that supply of the products may be significantly delayed because of events outside our control;
  • you have a legal right to end the contract because of something we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

Our goodwill guarantee. Please note, these terms reflect the goodwill guarantee offered by Teenzshop to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 11)

When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

  • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • any products which become mixed inseparably with other items after their delivery.

How long do I have to change my mind? You have 28 days after the day you (or someone you nominate) receives the goods.

Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods such as clothes is completed when the product is delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us here to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided.

  1. How to end the contract with us (including if you have changed your mind)

Tell us you want to end the contract. To end the contract with us, please let us know by calling customer services on +44 (0)20 7409 0844 or email us at customercare@teenzshop.co.uk. Please provide your name, home address, details of the order (including the order number) and, where available, your phone number and email address.

Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must return the goods by posting them back to us at the address provided on delivery. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. Goods must be returned in the condition we sent them to you. Click here to see our returns policy and details.

When we will pay the costs of return. We will pay the costs of return:

  • if the products are faulty or misdescribed;
  • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
  • if you are exercising your right to change your mind.

In all other circumstances you must pay the costs of return.

What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.

How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

  • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see the rest of this clause 9.

  1. Our rights to end the contract

We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

  • you do not make any payment to us when it is due;
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
  • you do not, within a reasonable time, allow us to deliver the products to

You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

 

  1. If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the product, please contact us as soon as possible. You can telephone our customer service team at +44 (0)20 7409 0844 or write to us at customercare@teenzshop.co.uk or at postal address: 1st Floor, 105 Piccadilly, London, W1J 7NJ, UK.

Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example clothes, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  1. a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
  2. b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
  3. c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. Note that this will depend on the type of goods purchased. See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

Your obligation to return rejected products. If you wish to exercise your legal rights to reject products due to the product being faulty you must post them back to us in the condition in which the product was received and with all tags and labels still attached. We will pay the costs of postage. Please call customer services on +44 (0)20 7409 0844 or email us at customercare@teenzshop.co.uk for a return label or to arrange collection.

  1. Price and payment

Where to find the price for the product. The price of the product (which includes VAT where applicable) will be the price indicated on the order pages when you placed your order, including any deductions from promotional codes. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see ‘What happens if we got the price wrong’ below for what happens if we discover an error in the price of the product you order.

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

When you must pay and how you must pay. We accept payment with Visa, Mastercard, Teenzshop Gift Cards and other methods as communicated to you when you complete your order. You must pay for the products before we dispatch them. We will not charge your card until we dispatch the products to you.

What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

 

  1. Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

  1. How we may use your personal information

How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.

  1. Other important terms

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract and we will refund you any payments you have made in advance for products not provided.

 

You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee at clause 8 to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item.

OUR TERMS

These terms

What these terms cover.

These are the terms and conditions on which we supply products to you.

Why you should read them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

If you think that there is a mistake in these terms, please contact us to discuss.

Information about us and how to contact us

Who we are.

We are The Laylo LLC DBA Teenzshop USA a
company registered in California. Our registered office is at 333 Sth
Beverly Drive #208 , Beverly Hills , CA 90212  . 

How to contact us.

You can contact us by telephoning
our customer service team at  or by writing to us at
customercare@teenzshop.com or at postal address: 333 Sth Beverly Drive
#208, Beverly Hills , CA 90212

How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address or
postal address you provided to us in your order.

"Writing" includes emails.

When we use the words "writing" or "written" in these terms, this includes emails.

Our contract with you

How we will accept your order.

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your order.

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Your order number.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.


Our products

Products may vary slightly from their pictures.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Product packaging may vary.

The packaging of the product may vary from that shown in images on our website.

Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).

Our rights to make changes

Minor changes to the products or terms.

We may change the product or these terms:

to reflect changes in relevant laws and regulatory requirements; andto implement minor adjustments and improvements. These changes will not affect your use of the product.Providing the products

Delivery costs.

The costs of delivery will be as displayed to you on our website.

When we will provide the products.

During the order process we will let you know when we will provide the products to you, but in any event will provide them within 30 days after the day on which we accept your order.

We are not responsible for delays outside our control.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a
risk of substantial delay you may contact us to end the contract and
receive a refund for any products you have paid for but not received.


Collection by you.

We only deliver products by post, and collection in person is not allowed.

If you are not at home when the product is delivered.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

If you do not re-arrange delivery.,

If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection from a delivery depot we may end the contract and clause 10 will apply.

Your legal rights if we deliver goods late.

You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
we have refused to deliver the goods;delivery within the delivery deadline was essential (taking into account all the relevant circumstances); oryou told us before we accepted your order that delivery within the delivery deadline was essential.

Setting a new deadline for delivery.

If you do not wish to treat the contract as at an end straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

Ending the contract for late delivery.

If you do choose to treat the contract as at an end for late delivery you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at customercare@teenzshop.com for a return label or to arrange collection.

When you become responsible for the goods.

A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.

When you own goods.

You own a product which is goods once we have received payment in full.

What will happen if you do not give required information to us.
We may need certain information from you so that we can supply the products to you, for example, name, address, postcode. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.


Reasons we may suspend the supply of products to you.

We may have to suspend the supply of a product to:

deal with technical problems or make minor technical changes;update the product to reflect changes in relevant laws and regulatory requirements;make changes to the product as requested by you or notified by us to you (see clause 6).

Your rights to end the contract

You can always end your contract with us.

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;

If you want to end the contract because of something we have done or have told you we are going to do, see ‘Ending the contract because of something we have done or are going to do’ below;

If you have just changed your mind about the product, see ‘Exercising your right to change your mind’ below.

You may be able to get a refund if you are within the cooling-off
period, but this may be subject to deductions and you will have to pay
the costs of return of any goods;In all other cases (if we are not at fault and there is no right to change your mind), see further in this clause 8.Ending the contract because of something we have done or are going to do.

If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6);we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;there is a risk that supply of the products may be significantly delayed because of events outside our control;you have a legal right to end the contract because of something we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013).
For most products bought online you have a legal right to change your
mind within 14 days and receive a refund. These rights, under the
Consumer Contracts Regulations 2013, are explained in more detail in
these terms.

Our goodwill guarantee.

Please note, these terms reflect the goodwill guarantee offered by Teenzshop to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 11)

When you don't have the right to change your mind.

You do not have a right to change your mind in respect of: products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;any products which become mixed inseparably with other items after their delivery.

How long do I have to change my mind? 

You have 28 days after the day you (or someone you nominate) receives the goods.

Ending the contract where we are not at fault and there is no right to change your mind.
Even if we are not at fault and you do not have a right to change your mind (see clause 8), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods such as clothes is completed when the product is delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us here to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided.

How to end the contract with us (including if you have changed your mind)Tell us you want to end the contract.

To end the contract with us, please let us know by calling customer services on +14242799900 or email us at customercare@teenzshop.co.uk. Please provide your name, home address, details of the order (including the order number) and, where available, your phone number and email address.

Returning products after ending the contract.

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must return the goods by posting them back to us at the address provided on delivery. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. Goods must be returned in the condition we sent them to you. Click here to see our returns policy and details.

When we will pay the costs of return.

We will pay the costs of return:
if the products are faulty or misdescribed;if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; orif you are exercising your right to change your mind.In all other circumstances you must pay the costs of return.

What we charge for collection.

If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.

How we will refund you.

We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind.

If you are exercising your right to change your mind: We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

When your refund will be made.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see
the rest of this clause 9.

Our rights to end the contract

We may end the contract if you break it.

We may end the contract for a product at any time by writing to you if:you do not make any payment to us when it is due;you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;you do not, within a reasonable time, allow us to deliver the products toYou must compensate us if you break the contract. If we end the contract in the situations set out in clause 10 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

If there is a problem with the product

How to tell us about problems.

If you have any questions or complaints about the product, please contact us as soon as possible. You can telephone our customer service team at +14242799900 or write to us at
customercare@teenzshop.co.uk or at postal address:
1333 S. Beverly Drive #208,
Beverly Hills, CA 90210, USA

Summary of your legal rights.

We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to
certain exceptions. For detailed information please visit the Citizens
Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, for example clothes, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of
your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length
of time you may be entitled to some money back. Note that this will
depend on the type of goods purchased.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
Your obligation to return rejected products. If you
wish to exercise your legal rights to reject products due to the product
being faulty you must post them back to us in the condition in which
the product was received and with all tags and labels still attached. We
will pay the costs of postage. Please call customer services on +14242799900 or email us at customercare@teenzshop.co.uk for a return label or to arrange collection.
Price and paymentWhere to find the price for the product. The price of
the product (which includes VAT where applicable) will be the price
indicated on the order pages when you placed your order, including any
deductions from promotional codes. We take all reasonable care to ensure
that the price of the product advised to you is correct. However please
see ‘What happens if we got the price wrong’ below for what happens if we discover an error in the price of the product you order.
We will pass on changes in the rate of VAT. If the rate
of VAT changes between your order date and the date we supply the
product, we will adjust the rate of VAT that you pay, unless you have
already paid for the product in full before the change in the rate of
VAT takes effect.
What happens if we got the price wrong. It is always
possible that, despite our best efforts, some of the products we sell
may be incorrectly priced. We will normally check prices before
accepting your order so that, where the product's correct price at your
order date is less than our stated price at your order date, we will
charge the lower amount. If the product's correct price at your order
date is higher than the price stated to you, we will contact you for
your instructions before we accept your order.
When you must pay and how you must pay. We accept
payment with Visa, Mastercard, Teenzshop Gift Cards and other methods as
communicated to you when you complete your order. You must pay for the
products before we dispatch them. We will not charge your card until we
dispatch the products to you.
What to do if you think an invoice is wrong. If you
think an invoice is wrong please contact us promptly to let us know. You
will not have to pay any interest until the dispute is resolved. Once
the dispute is resolved we will charge you interest on correctly
invoiced sums from the original due date.
Our responsibility for loss or damage suffered by youWe are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these terms, we are responsible for loss or
damage you suffer that is a foreseeable result of our breaking this
contract or our failing to use reasonable care and skill, but we are not
responsible for any loss or damage that is not foreseeable. Loss or
damage is foreseeable if either it is obvious that it will happen or if,
at the time the contract was made, both we and you knew it might
happen, for example, if you discussed it with us during the sales
process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our
negligence or the negligence of our employees, agents or subcontractors;
for fraud or fraudulent misrepresentation; for breach of your legal
rights in relation to the products; and for defective products under the
Consumer Protection Act 1987.
We are not liable for business losses. We only supply
the products for domestic and private use. If you use the products for
any commercial, business or re-sale purpose we will have no liability to
you for any loss of profit, loss of business, business interruption, or
loss of business opportunity.
How we may use your personal informationHow we may use your personal information. We will only use your personal information as set out in our Privacy Policy.
Other important termsWe may transfer this agreement to someone else. We may
transfer our rights and obligations under these terms to another
organisation. We will contact you to let you know if we plan to do this.
If you are unhappy with the transfer you may contact us to end the
contract and we will refund you any payments you have made in advance
for products not provided.
You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee).
You may only transfer your rights or your obligations under these terms
to another person if we agree to this in writing. However, you may
transfer our guarantee at clause 8 to a person who has acquired the
product. We may require the person to whom the guarantee is transferred
to provide reasonable evidence that they are now the owner of the
relevant item.
Nobody else has any rights under this contract (except someone you pass your guarantee on to).
This contract is between you and us. No other person shall have any
rights to enforce any of its terms, except as explained in the clause
above in respect of our guarantee. Neither of us will need to get the
agreement of any other person in order to end the contract or make any
changes to these terms.
If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court
or relevant authority decides that any of them are unlawful, the
remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required
to do under these terms, or if we delay in taking steps against you in
respect of your breaking this contract, that will not mean that you do
not have to do those things and it will not prevent us taking steps
against you at a later date. For example, if you miss a payment and we
do not chase you but we continue to provide the products, we can still
require you to make the payment at a later date.

OUR TERMSThese termsWhat these terms cover. These are the terms and conditions on which we supply products to you.Why you should read them. Please read these terms
carefully before you submit your order to us. These terms tell you who
we are, how we will provide products to you, how you and we may change
or end the contract, what to do if there is a problem and other
important information. If you think that there is a mistake in these
terms, please contact us to discuss.Information about us and how to contact usWho we are. We are Teenzshop Ltd a company registered
in England and Wales. Our company registration number is 10909929 and
our registered office is at Aston House, Cornwall Avenue, London, United
Kingdom, N3 1LF. Our registered VAT number is 277154582.How to contact us. You can contact us by telephoning
our customer service team at +44 (0)20 7409 0844 or by writing to us at
customercare@teenzshop.co.uk or at postal address: 1st Floor, 105
Piccadilly, London, W1J 7NJ, UK.How we may contact you. If we have to contact you we
will do so by telephone or by writing to you at the email address or
postal address you provided to us in your order."Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.Our contract with youHow we will accept your order. Our acceptance of your
order will take place when we email you to accept it, at which point a
contract will come into existence between you and us.If we cannot accept your order. If we are unable to
accept your order, we will inform you of this and will not charge you
for the product. This might be because the product is out of stock,
because of unexpected limits on our resources which we could not
reasonably plan for, because we have identified an error in the price or
description of the product or because we are unable to meet a delivery
deadline you have specified.Your order number. We will assign an order number to
your order and tell you what it is when we accept your order. It will
help us if you can tell us the order number whenever you contact us
about your order.Our productsProducts may vary slightly from their pictures. The
images of the products on our website are for illustrative purposes
only. Although we have made every effort to display the colours
accurately, we cannot guarantee that a device's display of the colours
accurately reflects the colour of the products. Your product may vary
slightly from those images.Product packaging may vary. The packaging of the product may vary from that shown in images on our website.Your rights to make changesIf you wish to make a change to the product you have ordered please
contact us. We will let you know if the change is possible. If it is
possible we will let you know about any changes to the price of the
product, the timing of supply or anything else which would be necessary
as a result of your requested change and ask you to confirm whether you
wish to go ahead with the change. If we cannot make the change or the
consequences of making the change are unacceptable to you, you may want
to end the contract (see clause 8 - Your rights to end the contract).Our rights to make changesMinor changes to the products or terms. We may change the product or these terms:to reflect changes in relevant laws and regulatory requirements; andto implement minor adjustments and improvements. These changes will not affect your use of the product.Providing the productsDelivery costs. The costs of delivery will be as displayed to you on our website.When we will provide the products. During the order
process we will let you know when we will provide the products to you,
but in any event will provide them within 30 days after the day on which
we accept your order.We are not responsible for delays outside our control.
If our supply of the products is delayed by an event outside our control
then we will contact you as soon as possible to let you know and we
will take steps to minimise the effect of the delay. Provided we do this
we will not be liable for delays caused by the event, but if there is a
risk of substantial delay you may contact us to end the contract and
receive a refund for any products you have paid for but not received.Collection by you. We only deliver products by post, and collection in person is not allowed.If you are not at home when the product is delivered.
If no one is available at your address to take delivery and the products
cannot be posted through your letterbox, we will leave you a note
informing you of how to rearrange delivery or collect the products from a
local depot.If you do not re-arrange delivery., If after a failed
delivery to you, you do not re-arrange delivery or collect them from a
delivery depot we will contact you for further instructions and may
charge you for storage costs and any further delivery costs. If, despite
our reasonable efforts, we are unable to contact you or re-arrange
delivery or collection from a delivery depot we may end the contract and
clause 10 will apply.Your legal rights if we deliver goods late. You have
legal rights if we deliver any goods late. If we miss the delivery
deadline for any goods then you may treat the contract as at an end
straight away if any of the following apply:we have refused to deliver the goods;delivery within the delivery deadline was essential (taking into account all the relevant circumstances); oryou told us before we accepted your order that delivery within the delivery deadline was essential.Setting a new deadline for delivery. If you do not wish
to treat the contract as at an end straight away, or do not have the
right to do so, you can give us a new deadline for delivery, which must
be reasonable, and you can treat the contract as at an end if we do not
meet the new deadline.Ending the contract for late delivery. If you do choose
to treat the contract as at an end for late delivery you can cancel
your order for any of the goods or reject goods that have been
delivered. If you wish, you can reject or cancel the order for some of
those goods (not all of them), unless splitting them up would
significantly reduce their value. After that we will refund any sums you
have paid to us for the cancelled goods and their delivery. If the
goods have been delivered to you, you must post them back to us or (if
they are not suitable for posting) allow us to collect them from you. We
will pay the costs of postage or collection. Please call customer
services on +44 (0)20 7409 0844 or email us at
customercare@teenzshop.co.uk for a return label or to arrange
collection.When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.When you own goods. You own a product which is goods once we have received payment in full.What will happen if you do not give required information to us.
We may need certain information from you so that we can supply the
products to you, for example, name, address, postcode. If so, this will
have been stated in the description of the products on our website. We
will contact you to ask for this information. If you do not give us this
information within a reasonable time of us asking for it, or if you
give us incomplete or incorrect information, we may either end the
contract (and clause 10 will apply) or make an additional charge of a
reasonable sum to compensate us for any extra work that is required as a
result. We will not be responsible for supplying the products late or
not supplying any part of them if this is caused by you not giving us
the information we need within a reasonable time of us asking for it.Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:deal with technical problems or make minor technical changes;update the product to reflect changes in relevant laws and regulatory requirements;make changes to the product as requested by you or notified by us to you (see clause 6).Your rights to end the contractYou can always end your contract with us. Your rights
when you end the contract will depend on what you have bought, whether
there is anything wrong with it, how we are performing and when you
decide to end the contract:If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;If you want to end the contract because of something we have done or have told you we are going to do, see ‘Ending the contract because of something we have done or are going to do’ below;If you have just changed your mind about the product, see ‘Exercising your right to change your mind’ below.
You may be able to get a refund if you are within the cooling-off
period, but this may be subject to deductions and you will have to pay
the costs of return of any goods;In all other cases (if we are not at fault and there is no right to change your mind), see further in this clause 8.Ending the contract because of something we have done or are going to do.
If you are ending a contract for a reason set out at (a) to (d) below
the contract will end immediately and we will refund you in full for any
products which have not been provided and you may also be entitled to
compensation. The reasons are:we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6);we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;there is a risk that supply of the products may be significantly delayed because of events outside our control;you have a legal right to end the contract because of something we have done wrong.Exercising your right to change your mind (Consumer Contracts Regulations 2013).
For most products bought online you have a legal right to change your
mind within 14 days and receive a refund. These rights, under the
Consumer Contracts Regulations 2013, are explained in more detail in
these terms.Our goodwill guarantee. Please note, these terms
reflect the goodwill guarantee offered by Teenzshop to its UK customers,
which is more generous than your legal rights under the Consumer
Contracts Regulations in the ways set out below. This goodwill guarantee
does not affect your legal rights in relation to faulty or misdescribed
products (see clause 11)When you don't have the right to change your mind. You do not have a right to change your mind in respect of:products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;any products which become mixed inseparably with other items after their delivery.How long do I have to change my mind? You have 28 days after the day you (or someone you nominate) receives the goods.Ending the contract where we are not at fault and there is no right to change your mind.
Even if we are not at fault and you do not have a right to change your
mind (see clause 8), you can still end the contract before it is
completed, but you may have to pay us compensation. A contract for goods
such as clothes is completed when the product is delivered. If you want
to end a contract before it is completed where we are not at fault and
you have not changed your mind, just contact us here to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided.How to end the contract with us (including if you have changed your mind)Tell us you want to end the contract. To end the
contract with us, please let us know by calling customer services on +44
(0)20 7409 0844 or email us at customercare@teenzshop.co.uk. Please
provide your name, home address, details of the order (including the
order number) and, where available, your phone number and email address.Returning products after ending the contract. If you
end the contract for any reason after products have been dispatched to
you or you have received them, you must return them to us. You must
return the goods by posting them back to us at the address provided on
delivery. If you are exercising your right to change your mind you must
send off the goods within 14 days of telling us you wish to end the
contract. Goods must be returned in the condition we sent them to you. Click here to see our returns policy and details.When we will pay the costs of return. We will pay the costs of return:if the products are faulty or misdescribed;if you are ending the contract because we have told you of an
upcoming change to the product or these terms, an error in pricing or
description, a delay in delivery due to events outside our control or
because you have a legal right to do so as a result of something we have
done wrong; orif you are exercising your right to change your mind.In all other circumstances you must pay the costs of return.What we charge for collection. If you are responsible
for the costs of return and we are collecting the product from you, we
will charge you the direct cost to us of collection. The costs of
collection will be the same as our charges for standard delivery.How we will refund you. We will refund you the price
you paid for the products including delivery costs, by the method you
used for payment. However, we may make deductions from the price, as
described below.Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:We may reduce your refund of the price (excluding delivery costs) to
reflect any reduction in the value of the goods, if this has been
caused by your handling them in a way which would not be permitted in a
shop. If we refund you the price paid before we are able to inspect the
goods and later discover you have handled them in an unacceptable way,
you must pay us an appropriate amount.The maximum refund for delivery costs will be the costs of delivery
by the least expensive delivery method we offer. For example, if we
offer delivery of a product within 3-5 days at one cost but you choose
to have the product delivered within 24 hours at a higher cost, then we
will only refund what you would have paid for the cheaper delivery
option.When your refund will be made. We will make any refunds
due to you as soon as possible. If you are exercising your right to
change your mind then your refund will be made within 14 days from the
day on which we receive the product back from you or, if earlier, the
day on which you provide us with evidence that you have sent the product
back to us. For information about how to return a product to us, see
the rest of this clause 9.Our rights to end the contractWe may end the contract if you break it. We may end the contract for a product at any time by writing to you if:you do not make any payment to us when it is due;you do not, within a reasonable time of us asking for it, provide us
with information that is necessary for us to provide the products;you do not, within a reasonable time, allow us to deliver the products toYou must compensate us if you break the contract. If we
end the contract in the situations set out in clause 10 we will refund
any money you have paid in advance for products we have not provided but
we may deduct or charge you reasonable compensation for the net costs
we will incur as a result of your breaking the contract.If there is a problem with the productHow to tell us about problems. If you have any
questions or complaints about the product, please contact us as soon as
possible. You can telephone our customer service team at +44 (0)20 7409
0844 or write to us at customercare@teenzshop.co.uk or at postal
address: 1st Floor, 105 Piccadilly, London, W1J 7NJ, UK.Summary of your legal rights. We are under a legal duty
to supply products that are in conformity with this contract. See the
box below for a summary of your key legal rights in relation to the
product. Nothing in these terms will affect your legal rights.Summary of your key legal rightsThis is a summary of your key legal rights. These are subject to
certain exceptions. For detailed information please visit the Citizens
Advice website www.adviceguide.org.uk or call 03454 04 05 06.If your product is goods, for example clothes, the
Consumer Rights Act 2015 says goods must be as described, fit for
purpose and of satisfactory quality. During the expected lifespan of
your product your legal rights entitle you to the following:a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.c) Up to six years: if your goods do not last a reasonable length
of time you may be entitled to some money back. Note that this will
depend on the type of goods purchased.See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).Your obligation to return rejected products. If you
wish to exercise your legal rights to reject products due to the product
being faulty you must post them back to us in the condition in which
the product was received and with all tags and labels still attached. We
will pay the costs of postage. Please call customer services on +44
(0)20 7409 0844 or email us at customercare@teenzshop.co.uk for a return
label or to arrange collection.Price and paymentWhere to find the price for the product. The price of
the product (which includes VAT where applicable) will be the price
indicated on the order pages when you placed your order, including any
deductions from promotional codes. We take all reasonable care to ensure
that the price of the product advised to you is correct. However please
see ‘What happens if we got the price wrong’ below for what happens if we discover an error in the price of the product you order.We will pass on changes in the rate of VAT. If the rate
of VAT changes between your order date and the date we supply the
product, we will adjust the rate of VAT that you pay, unless you have
already paid for the product in full before the change in the rate of
VAT takes effect.What happens if we got the price wrong. It is always
possible that, despite our best efforts, some of the products we sell
may be incorrectly priced. We will normally check prices before
accepting your order so that, where the product's correct price at your
order date is less than our stated price at your order date, we will
charge the lower amount. If the product's correct price at your order
date is higher than the price stated to you, we will contact you for
your instructions before we accept your order.When you must pay and how you must pay. We accept
payment with Visa, Mastercard, Teenzshop Gift Cards and other methods as
communicated to you when you complete your order. You must pay for the
products before we dispatch them. We will not charge your card until we
dispatch the products to you.What to do if you think an invoice is wrong. If you
think an invoice is wrong please contact us promptly to let us know. You
will not have to pay any interest until the dispute is resolved. Once
the dispute is resolved we will charge you interest on correctly
invoiced sums from the original due date.Our responsibility for loss or damage suffered by youWe are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these terms, we are responsible for loss or
damage you suffer that is a foreseeable result of our breaking this
contract or our failing to use reasonable care and skill, but we are not
responsible for any loss or damage that is not foreseeable. Loss or
damage is foreseeable if either it is obvious that it will happen or if,
at the time the contract was made, both we and you knew it might
happen, for example, if you discussed it with us during the sales
process.We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our
negligence or the negligence of our employees, agents or subcontractors;
for fraud or fraudulent misrepresentation; for breach of your legal
rights in relation to the products; and for defective products under the
Consumer Protection Act 1987.We are not liable for business losses. We only supply
the products for domestic and private use. If you use the products for
any commercial, business or re-sale purpose we will have no liability to
you for any loss of profit, loss of business, business interruption, or
loss of business opportunity.How we may use your personal informationHow we may use your personal information. We will only use your personal information as set out in our Privacy Policy.Other important termsWe may transfer this agreement to someone else. We may
transfer our rights and obligations under these terms to another
organisation. We will contact you to let you know if we plan to do this.
If you are unhappy with the transfer you may contact us to end the
contract and we will refund you any payments you have made in advance
for products not provided.You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee).
You may only transfer your rights or your obligations under these terms
to another person if we agree to this in writing. However, you may
transfer our guarantee at clause 8 to a person who has acquired the
product. We may require the person to whom the guarantee is transferred
to provide reasonable evidence that they are now the owner of the
relevant item.Nobody else has any rights under this contract (except someone you pass your guarantee on to).
This contract is between you and us. No other person shall have any
rights to enforce any of its terms, except as explained in the clause
above in respect of our guarantee. Neither of us will need to get the
agreement of any other person in order to end the contract or make any
changes to these terms.If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court
or relevant authority decides that any of them are unlawful, the
remaining paragraphs will remain in full force and effect.Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required
to do under these terms, or if we delay in taking steps against you in
respect of your breaking this contract, that will not mean that you do
not have to do those things and it will not prevent us taking steps
against you at a later date. For example, if you miss a payment and we
do not chase you but we continue to provide the products, we can still
require you to make the payment at a later date.Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by English law and you can bring legal
proceedings in respect of the products in the English courts. If you
live in Scotland you can bring legal proceedings in respect of the
products in either the Scottish or the English courts. If you live in
Northern Ireland you can bring legal proceedings in respect of the
products in either the Northern Irish or the English16 KlarnaIn cooperation with Klarna Bank
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