Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.teenzshop.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors
The Site is not intended for minors.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at

customercare@teenzshop.co.uk or by mail using the details provided below:

teenzshop.com
Teenzshop , 8484 Wilshire Boulevard, 760, Los Angeles AL 90211, United States

INTRODUCTION

Welcome to Teenzshop’s privacy notice.
Teenzshop respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.


1.IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this privacy notice

This privacy notice aims to give you information on how Teenzshop collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or purchase a product or service.
We want to be able to let all our customers and visitors know about Teenzshop and our products, but you must be over 13 years old to send us any of your personal data.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller
Teenzshop Ltd is the controller and responsible for your personal data (collectively referred to as "Teenzshop", "we", "us" or "our" in this privacy notice).
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.


Contact details
Our full details are:
Full name of legal entity:       Teenzshop Ltd

Email address:                    customercare@teenzshop.co.uk
Postal address:                   
1st Floor, 105 Piccadilly, London, W1J 7NJ, UK


You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 23 May 2018.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, last name, username or similar identifier, title and gender.
Contact Data includes address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3.How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity,
Contact and Financial Data by filling in forms or by corresponding with
us by post, phone, email or otherwise. This includes personal data you
provide when you:
apply for our products or services;create an account on our website;subscribe to our service or publications;request marketing to be sent to you;enter a competition, promotion or survey; orgive us some feedback.Automated technologies or interactions. As you interact
with our website, we may automatically collect Technical Data about
your equipment, browsing actions and patterns. We collect this personal
data by using cookies, server logs and other similar technologies.Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
Technical Data from analytics providers such as Google based outside the EU.Contact, Financial and Transaction Data from providers of technical, payment and delivery services.Identity and Contact Data from data brokers or aggregators.Identity and Contact Data from publicly availably sources such as
Companies House and the Electoral Register based inside the EU.

How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing
your personal data other than in relation to sending third party direct
marketing communications to you via email or text message. You have the
right to withdraw consent to marketing at any time by contacting us here.Purposes for which we will use your personal dataWe have set out below, in a table format, a description of all the
ways we plan to use your personal data, and which of the legal bases we
rely on to do so. We have also identified what our legitimate interests
are where appropriate.
Note that we may process your personal data for more than one
lawful ground depending on the specific purpose for which we are using
your data. Please contact us if you need details about the specific
legal ground we are relying on to process your personal data where more
than one ground has been set out in the table below.

Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interestTo register you as a new customer
(a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including
troubleshooting, data analysis, testing, system maintenance, support,
reporting and hosting of data) 
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our
business, provision of administration and IT services, network security,
to prevent fraud and in the context of a business reorganisation or
group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and
measure or understand the effectiveness of the advertising we serve to
you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use
our products/services, to develop them, to grow our business and to
inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of
customers for our products and services, to keep our website updated and
relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)

MarketingWe strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from usWe may use your Identity, Contact, Technical, Usage and Profile
Data to form a view on what we think you may want or need, or what may
be of interest to you. This is how we decide which products, services
and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have
requested information from us or purchased services from us and, in each
case, you have not opted out of receiving that marketing.
Third-party marketingWe will get your express opt-in consent before we share your
personal data with any company outside the Teenzshop group of companies
for marketing purposes.
Opting outYou can ask us or third parties to stop sending you marketing messages at any time.
Where you opt out of receiving these marketing messages, this will
not apply to personal data provided to us as a result of a
product/service purchase.
CookiesYou can set your browser to refuse all or some browser cookies, or
to alert you when websites set or access cookies. If you disable or
refuse cookies, please note that some parts of this website may become
inaccessible or not function properly. Click hereto read more about how we use cookies on this website.
Change of purposeWe will only use your personal data for the purposes for which we
collected it, unless we reasonably consider that we need to use it for
another reason and that reason is compatible with the original purpose.
If you wish to get an explanation as to how the processing for the new
purpose is compatible with the original purpose, please contact us here.If we need to use your personal data for an unrelated purpose, we
will notify you and we will explain the legal basis which allows us to
do so.
Please note that we may process your personal data without your
knowledge or consent, in compliance with the above rules, where this is
required or permitted by law.

Disclosures of your personal data
We may have to share your personal data with the parties set out
below for the purposes set out in the table in paragraph 4 above.
Internal third parties.External third parties.Third parties to whom we may choose to sell, transfer, or merge
parts of our business or our assets. Alternatively, we may seek to
acquire other businesses or merge with them. If a change happens to our
business, then the new owners may use your personal data in the same way
as set out in this privacy notice.We require all third parties to respect the security of your
personal data and to treat it in accordance with the law. We do not
allow our third-party service providers to use your personal data for
their own purposes and only permit them to process your personal data
for specified purposes and in accordance with our instructions.
International transfersWe do not transfer your personal data outside the European Economic Area (EEA) or the US (under the EU/US Privacy Shield).
Data securityWe have put in place appropriate security measures to prevent your
personal data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed. In addition, we limit access to
your personal data to those employees, agents, contractors and other
third parties who have a business need to know. They will only process
your personal data on our instructions and they are subject to a duty of
confidentiality.
We have put in place procedures to deal with any suspected personal
data breach and will notify you and any applicable regulator of a
breach where we are legally required to do so.
Data retentionHow long will you use my personal data for?
We will only retain your personal data for as long as necessary to
fulfil the purposes we collected it for, including for the purposes of
satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we
consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and
whether we can achieve those purposes through other means, and the
applicable legal requirements.
By law we have to keep basic information about our customers
(including Contact, Identity, Financial and Transaction Data) for six
years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that
it can no longer be associated with you) for research or statistical
purposes in which case we may use this information indefinitely without
further notice to you.
Your legal rightsUnder certain circumstances, you have rights under data protection
laws in relation to your personal data. You have the right to:
You have the right to:
Request access to your personal data (commonly known as
a "data subject access request"). This enables you to receive a copy of
the personal data we hold about you and to check that we are lawfully
processing it.Request correction of the personal data that we hold
about you. This enables you to have any incomplete or inaccurate data we
hold about you corrected, though we may need to verify the accuracy of
the new data you provide to us.Request erasure of your personal data. This enables you
to ask us to delete or remove personal data where there is no good
reason for us continuing to process it. You also have the right to ask
us to delete or remove your personal data where you have successfully
exercised your right to object to processing (see below), where we may
have processed your information unlawfully or where we are required to
erase your personal data to comply with local law. Note, however, that
we may not always be able to comply with your request of erasure for
specific legal reasons which will be notified to you, if applicable, at
the time of your request.Object to processing of your personal data where we are
relying on a legitimate interest (or those of a third party) and there
is something about your particular situation which makes you want to
object to processing on this ground as you feel it impacts on your
fundamental rights and freedoms. You also have the right to object where
we are processing your personal data for direct marketing purposes. In
some cases, we may demonstrate that we have compelling legitimate
grounds to process your information which override your rights and
freedoms.Request restriction of processing of your personal
data. This enables you to ask us to suspend the processing of your
personal data in the following scenarios: (a) if you want us to
establish the data's accuracy; (b) where our use of the data is unlawful
but you do not want us to erase it; (c) where you need us to hold the
data even if we no longer require it as you need it to establish,
exercise or defend legal claims; or (d) you have objected to our use of
your data but we need to verify whether we have overriding legitimate
grounds to use it.Request the transfer of your personal data to you or to
a third party. We will provide to you, or a third party you have
chosen, your personal data in a structured, commonly used,
machine-readable format. Note that this right only applies to automated
information which you initially provided consent for us to use or where
we used the information to perform a contract with you.Withdraw consent at any time where we are relying on
consent to process your personal data. However, this will not affect the
lawfulness of any processing carried out before you withdraw your
consent. If you withdraw your consent, we may not be able to provide
certain products or services to you. We will advise you if this is the
case at the time you withdraw your consent.If you wish to exercise any of the rights set out above, please contact us.
No fee usually requiredYou will not have to pay a fee to access your personal data (or to
exercise any of the other rights). However, we may charge a reasonable
fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these
circumstances.
What we may need from youWe may need to request specific information from you to help us
confirm your identity and ensure your right to access your personal data
(or to exercise any of your other rights). This is a security measure
to ensure that personal data is not disclosed to any person who has no
right to receive it. We may also contact you to ask you for further
information in relation to your request to speed up our response.
Time limit to respondWe try to respond to all legitimate requests within one month.
Occasionally it may take us longer than a month if your request is
particularly complex or you have made a number of requests. In this
case, we will notify you and keep you updated.
10. KlarnaIn order to be able to offer you Klarna’s payment options, we will
pass to Klarna certain aspects of your personal information, such as
contact and order details, in order for Klarna to assess whether you
qualify for their payment options and to tailor the payment options for
you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
11. Alton Towers Competition T&C'sTerms & ConditionsBy entering to this draw, you agree to be bound by the Alton Towers Resort terms and conditions of entryThe
‘Winner’ will receive 4 Alton Towers Theme Park tickets, valud for use
until Sunday 26th September 2021 and a voucher for £100 to spend online
at www.teenzshop.co.uk.Prize excludes travel and accommodation to and from Alton Towers and is at the winners expense.The competition  is open from 23rd July 2021 at 19:00 and will end at midnight on 9th July 2021 at 23:59The winner will be selected at random by TeenzShop Head OfficeThe
prize for the ‘Winner’ is non-exchangeable, non-transferable and no
cash alternative is offered. The prize may not be resold, transferred or
used for commercial gainOne entry per personPromoter www.TeenzShop.co.ukEntrants must be residents of the United Kingdom and must be aged 18 years or over at the time of entry.The
promoter reserves the right to cancel or amend the competition and
these terms and conditions. The promoter's decisions are final and no
correspondence will be entered into.No responsibility can be accepted for entries not received for whatever reasonYou will not be asked for bank details as a way to claim this prize.There is no entry fee and no purchase necessary to enter this competition.The
winner will be notified on Instagram within 28 days of the closing
date. If the winner cannot be contacted or does not claim the prize
within 14 days of notification, we reserve the right to withdraw the
prize from the winner and pick replacement winner.The Prize will be sent to the winner via email within 5 working days of receiving confirmation of the winner’s email addresses.By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.This
competition is in no way affiliated with or endorsed by Instagram or
any other third-party channels in which the competition is being
promoted on.

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INTRODUCTIONWelcome to Teenzshop’s privacy notice.
Teenzshop respects your privacy and is committed to protecting your
personal data. This privacy notice will inform you as to how we look
after your personal data when you visit our website (regardless of where
you visit it from) and tell you about your privacy rights and how the
law protects you.
IMPORTANT INFORMATION AND WHO WE AREPurpose of this privacy noticeThis privacy notice aims to give you information on how Teenzshop
collects and processes your personal data through your use of this
website, including any data you may provide through this website when
you sign up to our newsletter or purchase a product or service.
We want to be able to let all our customers and visitors
know about Teenzshop and our products, but you must be over 13 years
old to send us any of your personal data.
It is important that you read this privacy notice together with any
other privacy notice or fair processing notice we may provide on
specific occasions when we are collecting or processing personal data
about you so that you are fully aware of how and why we are using your
data. This privacy notice supplements the other notices and is not
intended to override them.
ControllerTeenzshop Ltd is the controller and responsible for your personal data (collectively referred to as "Teenzshop", "we", "us" or "our" in this privacy notice).
If you have any questions about this privacy notice, including any
requests to exercise your legal rights, please contact us using the
details set out below.
Contact detailsOur full details are:
Full name of legal entity:       Teenzshop Ltd
Email address:                     customercare@teenzshop.co.uk
Postal address:                    1st Floor, 105 Piccadilly, London, W1J 7NJ, UK
You have the right to make a complaint at any time to the
Information Commissioner's Office (ICO), the UK supervisory authority
for data protection issues (www.ico.org.uk). We would, however,
appreciate the chance to deal with your concerns before you approach the
ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 23 May 2018.
It is important that the personal data we hold about you is
accurate and current. Please keep us informed if your personal data
changes during your relationship with us.
Third-party linksThis website may include links to third-party websites, plug-ins
and applications. Clicking on those links or enabling those connections
may allow third parties to collect or share data about you. We do not
control these third-party websites and are not responsible for their
privacy statements. When you leave our website, we encourage you to read
the privacy notice of every website you visit.
The data we collect about youPersonal data, or personal information, means any information about
an individual from which that person can be identified. It does not
include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, last name, username or similar identifier, title and gender.Contact Data includes address, email address and telephone numbers.Financial Data includes bank account and payment card details.Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.Technical Data includes internet protocol (IP) address,
your login data, browser type and version, time zone setting and
location, browser plug-in types and versions, operating system and
platform and other technology on the devices you use to access this
website.Profile Data includes your username and password,
purchases or orders made by you, your interests, preferences, feedback
and survey responses.Usage Data includes information about how you use our website, products and services.Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.We also collect, use and share Aggregated Data such
as statistical or demographic data for any purpose. Aggregated Data may
be derived from your personal data but is not considered personal data
in law as this data does not directly or indirectly reveal your
identity. For example, we may aggregate your Usage Data to calculate the
percentage of users accessing a specific website feature. However, if
we combine or connect Aggregated Data with your personal data so that it
can directly or indirectly identify you, we treat the combined data as
personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about
you (this includes details about your race or ethnicity, religious or
philosophical beliefs, sex life, sexual orientation, political opinions,
trade union membership, information about your health and genetic and
biometric data). Nor do we collect any information about criminal
convictions and offences.
If you fail to provide personal dataWhere we need to collect personal data by law, or under the terms
of a contract we have with you and you fail to provide that data when
requested, we may not be able to perform the contract we have or are
trying to enter into with you (for example, to provide you with goods or
services). In this case, we may have to cancel a product or service you
have with us but we will notify you if this is the case at the time.
How is your personal data collected?We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity,
Contact and Financial Data by filling in forms or by corresponding with
us by post, phone, email or otherwise. This includes personal data you
provide when you:
apply for our products or services;create an account on our website;subscribe to our service or publications;request marketing to be sent to you;enter a competition, promotion or survey; orgive us some feedback.Automated technologies or interactions. As you interact
with our website, we may automatically collect Technical Data about
your equipment, browsing actions and patterns. We collect this personal
data by using cookies, server logs and other similar technologies.Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
Technical Data from analytics providers such as Google based outside the EU.Contact, Financial and Transaction Data from providers of technical, payment and delivery services.Identity and Contact Data from data brokers or aggregators.Identity and Contact Data from publicly availably sources such as
Companies House and the Electoral Register based inside the EU.How we use your personal dataWe will only use your personal data when the law allows us to. Most
commonly, we will use your personal data in the following
circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.Where it is necessary for our legitimate interests (or those of a
third party) and your interests and fundamental rights do not override
those interests.Where we need to comply with a legal or regulatory obligation.Generally we do not rely on consent as a legal basis for processing
your personal data other than in relation to sending third party direct
marketing communications to you via email or text message. You have the
right to withdraw consent to marketing at any time by contacting us here.Purposes for which we will use your personal dataWe have set out below, in a table format, a description of all the
ways we plan to use your personal data, and which of the legal bases we
rely on to do so. We have also identified what our legitimate interests
are where appropriate.
Note that we may process your personal data for more than one
lawful ground depending on the specific purpose for which we are using
your data. Please contact us if you need details about the specific
legal ground we are relying on to process your personal data where more
than one ground has been set out in the table below.
Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interestTo register you as a new customer
(a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including
troubleshooting, data analysis, testing, system maintenance, support,
reporting and hosting of data) 
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our
business, provision of administration and IT services, network security,
to prevent fraud and in the context of a business reorganisation or
group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and
measure or understand the effectiveness of the advertising we serve to
you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use
our products/services, to develop them, to grow our business and to
inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of
customers for our products and services, to keep our website updated and
relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)
MarketingWe strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from usWe may use your Identity, Contact, Technical, Usage and Profile
Data to form a view on what we think you may want or need, or what may
be of interest to you. This is how we decide which products, services
and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have
requested information from us or purchased services from us and, in each
case, you have not opted out of receiving that marketing.
Third-party marketingWe will get your express opt-in consent before we share your
personal data with any company outside the Teenzshop group of companies
for marketing purposes.
Opting outYou can ask us or third parties to stop sending you marketing messages at any time.
Where you opt out of receiving these marketing messages, this will
not apply to personal data provided to us as a result of a
product/service purchase.
CookiesYou can set your browser to refuse all or some browser cookies, or
to alert you when websites set or access cookies. If you disable or
refuse cookies, please note that some parts of this website may become
inaccessible or not function properly. Click hereto read more about how we use cookies on this website.
Change of purposeWe will only use your personal data for the purposes for which we
collected it, unless we reasonably consider that we need to use it for
another reason and that reason is compatible with the original purpose.
If you wish to get an explanation as to how the processing for the new
purpose is compatible with the original purpose, please contact us here.If we need to use your personal data for an unrelated purpose, we
will notify you and we will explain the legal basis which allows us to
do so.
Please note that we may process your personal data without your
knowledge or consent, in compliance with the above rules, where this is
required or permitted by law.
Disclosures of your personal dataWe may have to share your personal data with the parties set out
below for the purposes set out in the table in paragraph 4 above.
Internal third parties.External third parties.Third parties to whom we may choose to sell, transfer, or merge
parts of our business or our assets. Alternatively, we may seek to
acquire other businesses or merge with them. If a change happens to our
business, then the new owners may use your personal data in the same way
as set out in this privacy notice.We require all third parties to respect the security of your
personal data and to treat it in accordance with the law. We do not
allow our third-party service providers to use your personal data for
their own purposes and only permit them to process your personal data
for specified purposes and in accordance with our instructions.
International transfersWe do not transfer your personal data outside the European Economic Area (EEA) or the US (under the EU/US Privacy Shield).
Data securityWe have put in place appropriate security measures to prevent your
personal data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed. In addition, we limit access to
your personal data to those employees, agents, contractors and other
third parties who have a business need to know. They will only process
your personal data on our instructions and they are subject to a duty of
confidentiality.
We have put in place procedures to deal with any suspected personal
data breach and will notify you and any applicable regulator of a
breach where we are legally required to do so.
Data retentionHow long will you use my personal data for?
We will only retain your personal data for as long as necessary to
fulfil the purposes we collected it for, including for the purposes of
satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we
consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and
whether we can achieve those purposes through other means, and the
applicable legal requirements.
By law we have to keep basic information about our customers
(including Contact, Identity, Financial and Transaction Data) for six
years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that
it can no longer be associated with you) for research or statistical
purposes in which case we may use this information indefinitely without
further notice to you.
Your legal rightsUnder certain circumstances, you have rights under data protection
laws in relation to your personal data. You have the right to:
You have the right to:
Request access to your personal data (commonly known as
a "data subject access request"). This enables you to receive a copy of
the personal data we hold about you and to check that we are lawfully
processing it.Request correction of the personal data that we hold
about you. This enables you to have any incomplete or inaccurate data we
hold about you corrected, though we may need to verify the accuracy of
the new data you provide to us.Request erasure of your personal data. This enables you
to ask us to delete or remove personal data where there is no good
reason for us continuing to process it. You also have the right to ask
us to delete or remove your personal data where you have successfully
exercised your right to object to processing (see below), where we may
have processed your information unlawfully or where we are required to
erase your personal data to comply with local law. Note, however, that
we may not always be able to comply with your request of erasure for
specific legal reasons which will be notified to you, if applicable, at
the time of your request.Object to processing of your personal data where we are
relying on a legitimate interest (or those of a third party) and there
is something about your particular situation which makes you want to
object to processing on this ground as you feel it impacts on your
fundamental rights and freedoms. You also have the right to object where
we are processing your personal data for direct marketing purposes. In
some cases, we may demonstrate that we have compelling legitimate
grounds to process your information which override your rights and
freedoms.Request restriction of processing of your personal
data. This enables you to ask us to suspend the processing of your
personal data in the following scenarios: (a) if you want us to
establish the data's accuracy; (b) where our use of the data is unlawful
but you do not want us to erase it; (c) where you need us to hold the
data even if we no longer require it as you need it to establish,
exercise or defend legal claims; or (d) you have objected to our use of
your data but we need to verify whether we have overriding legitimate
grounds to use it.Request the transfer of your personal data to you or to
a third party. We will provide to you, or a third party you have
chosen, your personal data in a structured, commonly used,
machine-readable format. Note that this right only applies to automated
information which you initially provided consent for us to use or where
we used the information to perform a contract with you.Withdraw consent at any time where we are relying on
consent to process your personal data. However, this will not affect the
lawfulness of any processing carried out before you withdraw your
consent. If you withdraw your consent, we may not be able to provide
certain products or services to you. We will advise you if this is the
case at the time you withdraw your consent.If you wish to exercise any of the rights set out above, please contact us.
No fee usually requiredYou will not have to pay a fee to access your personal data (or to
exercise any of the other rights). However, we may charge a reasonable
fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these
circumstances.
What we may need from youWe may need to request specific information from you to help us
confirm your identity and ensure your right to access your personal data
(or to exercise any of your other rights). This is a security measure
to ensure that personal data is not disclosed to any person who has no
right to receive it. We may also contact you to ask you for further
information in relation to your request to speed up our response.
Time limit to respondWe try to respond to all legitimate requests within one month.
Occasionally it may take us longer than a month if your request is
particularly complex or you have made a number of requests. In this
case, we will notify you and keep you updated.